BVM&S CertSAM MRCVS, Certificate in Small Animal Medicine*, RCVS Advanced Practitioner in Small Animal Medicine*
387 Vets is owned and run by vet Hamish Duncan. Hamish qualified from Edinburgh University in 1997 and has worked in Halifax, Halesowen and most recently on the east coast of Fife in Scotland, before moving to Great Wyrley to set up his own independent practice. In 2004 he passed an additional specialist 4 year postgraduate qualification – a Certificate in Small Animal Medicine (CertSAM). In recognition of his knowledge, expertise and level of continued professional training and development in this field, in April 2015, Hamish became 1 of only 70 vets in the UK to be awarded the status of RCVS Advanced Practitioner in Small Animal Medicine. In 2019 he received confirmation of the extension of this status until 2025 in recognition of his ongoing commitment to learning and professional development in small animal veterinary medicine.
Hamish has a huge amount of experience from his years in practice and from working alongside other certificate holders and recognized specialists in orthopaedics and surgery. He has undergone intensive practical training to learn cutting-edge cruciate surgery techniques and performs the TTA Rapid technique and MMPs (Modified Maquet Procedures) on cruciate disease for faster recovery and minimal post-op pain.
Carlos Boix Boente
MRCVS GPCertSAS, Certificate in Small Animal Surgery*
Carlos graduated with a degree in Veterinary Science from Madrid in 2001 and since 2003, has been mostly based in the Midlands with a 4 year break to return to Spain to set up his own small animal practice with his wife Emma. Carlos’ UK-based small animal experience is extensive, working for corporate, independent and PDSA practices in a permanent and locum vet capacity. He is also holder of a Postgraduate Certificate in Small Animal Surgery, and in his last role, was responsible for carrying out orthopaedic and soft tissues surgeries referred from other practices within his veterinary group. Carlos’ experience and training enables him to carry out many procedures which would normally need to be referred to a specialist referral centre. In March 2020, Carlos attended a training course on cruciate ligament repair in the knee using the cranial closing wedge osteotomy technique (CCWO), expanding his surgical skills and the impressive portfolio of cruciate repair techniques available at 387 Vets.
After graduating in Veterinary Medicine in Italy in 2013, Selenia came across to the UK where she has worked solely in small animal practice. As well as bringing a wealth of knowledge and experience to her role at 387 Vets, Selenia has a special interest in veterinary dentistry. In her previous practice, her remit included being in charge of a dental referral service spanning five practices, where she was responsible for operating on complex and challenging dental surgical cases. She is highly invested in pursuing new learning around pet dental care and procedures and excitingly, in October 2019, was one of only 20 students in an inaugural intake on a new post graduate certificate in pet dentistry which she is set to complete later this year.
MRCVS GPCertFelP, Certificate in Feline Practice*
Emma graduated with a veterinary degree in 2001 from Madrid and has extensive experience working in the UK, almost exclusively in small animal practice. Since 2006, Emma’s veterinary role has included a strong bias towards cats: she was responsible for internal referrals of all feline cases at a local practice, and most recently, was clinical director and senior clinician in charge of Internal Medicine and the Feline Department in her own practice in Northern Spain. In 2013, after 3 years of intensive study, Emma was awarded a Certificate in Feline Practice from the European School of Postgraduate Veterinary Studies. She has been our veterinary Cat Friendly Clinic Advocate since 387 Vets joined the International Society of Feline Medicine’s Cat Friendly Clinic scheme in 2016, the same year Emma joined 387 Vets, and we’re delighted that she takes a significant role in looking after feline patients at The West Midlands Cat Clinic, our same-site cat-only vet facility.
Sam graduated in Veterinary Medicine from Bristol University in 2019. Whilst his knowledge and practical experience includes a year’s work on a dairy farm and 6 seasons of lambing, Sam’s real passion lies in companion animal work as he feels small animal practice offers him the best opportunity to develop his medical and surgical interests and to make a significant difference to owners and their animals. Sam was no stranger to us when he joined us in August 2019. Living locally, Sam had been a regular student visitor over the years to our 387 Vets practice. We’re delighted that after a decade of work experience including degree-based observational and practical placements, Sam is now a fully fledged member of the veterinary team.
Olga joined us in April 2022 as an additional full time vet. She qualified in Veterinary Medicine at The University of Life Science in Lublin, Poland in 2016, and after a 4 month internship at a referral centre in Manchester, has worked at a West Midlands hospital practice for 5 years prior to coming here. Olga gained a wide portfolio of surgical and diagnostic experience given the busy, fast-paced hospital environment which also offered an out of hours service to neighbouring practices as well as being a surgical hub for its own branches. Olga particularly loves theatre work, and in 2021, commenced a Postgraduate Certificate in Small Animal Surgery to further her soft tissue surgery skills. She also enjoys the consulting side of practice, getting to know clients and their pets and being able to work up cases to resolution. She is excited about the opportunity to help your feline friends enjoy great health!
*What is a veterinary certificate and what is Advanced Practitioner Status?
Certificates are the only post graduate qualifications available to vets in general practice. They require a minimum of two years of study but usually take 3-4 years to complete, and must be completed whilst working in practice (as hand-on experience is a requirement), necessitating a huge amount of study and work in free time. They reflect an additional level of competence and knowledge, and an advanced skill set within a specific field.
Vets with certain certificates can apply to the Royal College of Veterinary Surgeons for Advanced Practitioner Status, which not only demonstrates knowledge and experience in a particular area of veterinary practice beyond their initial primary veterinary degree, but also acknowledges that they continue to be up to date in their field over and above minimum requirements for continuing professional development (CPD).
BSc (hons) Ansci VNMA RVN
Amy is our Lead Nurse at 387 Veterinary Centre and The West Midlands Cat Clinic, our same-site cat only vet facility. She joined team in 2009 as a trainee, and since 2012 has been a member of our fully qualified Veterinary Nursing team, also becoming a student nurse Clinical Coach in 2019. She has excellent standards of care in all areas of nursing including theatre nursing and general patient care, and is also involved in running our dedicated one-to-one nurse clinics. As well as holding pet health counsellor status with Royal Canin and being a dedicated weight management clinic nurse, Amy has a special interest in chronic pain management and pet physiotherapy. In 2015, she gained a Vet Nurse Merit Award in this field and now runs pain clinics to support post-op and post trauma rehabilitation as well as improving mobility in arthritic pets. She is also fascinated by animal behaviour and in 2020, completed a Vet Nurse Merit Award in Behaviour with the British Small Animal Veterinary Association. Amy is currently on maternity leave until the end of August 2022.
Jodie joined the 387 team as a trainee veterinary nurse in 2013, having had previous experience working with pets as an Animal Care Assistant at St George’s Veterinary Hospital in Wolverhampton and undertaking voluntary work at a cattery. We were delighted when Jodie qualified and gained her Registered Veterinary Nurse (RVN) status in June 2016, and she now supports other nursing students in a Clinical Coach capacity. Jodie especially adores cats and in 2019, she completed an 18 month Diploma in Feline Nursing with the International Society of Feline Medicine (ISFM) with Distinction. The course provided a comprehensive and detailed look at feline health, behaviour and feline nursing clinics, and we value Jodie’s continuing contributions in helping to develop our ISFM cat friendly clinic initiatives.
Sharon qualified as a Registered Veterinary Nurse (RVN) in 1999 but originally started veterinary nursing in 1989, making her a very experienced and knowledgeable nurse. Sharon’s greatest strength lies in running nurse clinics, and her particular interest is in pet nutrition and weight management. After the practice first gained Royal Canin Accredited Weight Management Centre status in 2015, Sharon became one of the practice’s two dedicated weight management clinic nurses. And in January 2016, following 9 months of study and assessment, Sharon was awarded a distinction in a Certificate in Canine and Feline Veterinary Health Nutrition.
Cody is the most recent RVN to join the West Midlands Cat Clinic nursing team. She qualified as a Registered Veterinary Nurse in 2017 and was subsequently promoted to Head Nurse status before moving to a busy veterinary hospital in Wolverhampton to hone her nursing skills. Main responsibilities included theatre work, radiography and in-patient nursing and Cody was one of only a few nurses qualified to administer rehabilitative laser therapy. In 2020, Cody was promoted to Senior Nurse at St George’s Bushbury practice in Wolverhampton, with great consulting opportunity and became the practice’s ‘nutrition champion’. She loves cats and has completed the International Society of Feline Medicine’s Cat Friendly Veterinary Professional Course to help cats feel calmer on visits to the vets. She is currently studying for the Nurses Certificate in Small Animal Nutrition to implement learning around improving the nutritional status of clinical cases, as well as advising owners on maintaining nutritionally healthy pets.
Renée joined our qualified nursing team in November 2019. She gained her RVN qualification in 2018 whist working in a busy small animal practice in the Midlands where she ran nursing clinics, carried out surgical and post-op nursing and trained as a clinical coach to mentor student veterinary nurses in practice. Since coming to 387 Vets, Renée has also taken on the responsibility of Radiation Protection Supervisor and is clinical coach to our student Alanna who qualifies this summer. She is looking forward to mentoring a new first year diploma student from September. Before embarking on her nursing career, Renée came on work experience at 387 Vets. We are delighted she has returned to us as a fully qualified member of the clinical team.
Sophie joined our nursing team in 2016 and, following a nursing role centred around surgical and post-op nursing in her previous job, at 387 Vets she has also been able to develop her passion for running nursing clinics and meeting and getting to know clients and their pets. Sophie is particularly interested in animal behaviour and holds a Diploma in Canine Behaviour for which she was awarded a distinction in recognition of her assessment excellence. From a team perspective, Sophie loves helping to support vet nurse students on their road to qualification, and officially became a clinical coach in 2018. She mentored Maninder who qualified as an RVN in 2021, and is now clinical coach to our current student nurse Amy who started her diploma journey in 2021.
RVN VNCertECC AdvCertFB
Rachael joined the team in February 2022 and has a wealth of experience across all nursing disciplines having worked as a Registered Veterinary Nurse in small animal practice since 2004. As well as previous roles as Senior RVN and locum emergency RVN at a busy out of hours facility, Rachael come to us having been Feline Nurse Advocate in her last practice, where she was also responsible for setting up and running feline and canine behavioural first aid consultations. In 2021, she was delighted to pass the International Society of Feline Medicine’s Advanced Certificate in Feline Behaviour with distinction, having already achieved a Diploma in the foundations of Canine Behaviour Management, enhancing her learning in a area she particularly loves. Rachael is just as passionate about theatre and in-patient nursing as she is about her nurse consultations, and is holder of a Veterinary Nursing Certificate in Emergency and Critical Care.
Meena completed her Level 3 Veterinary Nursing Diploma in 2021 to qualify as an RVN having been a veterinary nursing student here since 2018, and has moved into her qualified role seamlessly. Previous experience of working with pets includes completion of a Level 2 Certificate in Animal Nursing, working as a Veterinary Care Assistant in a veterinary hospital in Kent, where part of her remit included looking after in-patients on wards on fast-paced night shifts, and undertaking student nursing duties at the RSPCA’s Animal Hospital in Frankley. We are delighted that Meena has stayed on post-qualification and in addition to carrying out her full range of nursing responsibilities, is now the Laser Protection Supervisor for our class 3b laser therapy and is in charge of training new team members on laser and laser safety at work.
Alanna is a student veterinary nurse and is now in the final year of her veterinary nursing diploma. Before coming to 387 Vets, Alanna obtained a distinction in her Veterinary Care Assistant Diploma, and worked in small animal practice supporting nursing and reception teams as well as volunteering at a canine hydrotherapy centre to learn more about pet rehabilitation. During her apprenticeship here, Alanna has gained much experience across a wide range of veterinary nursing skills to sign off her Nursing Progress Log. She has completed and passed all her written exams, and is now waiting to sit a final verbal exam and her OSCIs (practical assessments). We wish her all the best of luck for her summer exams and becoming a Registered Veterinary Nurse.
Amy joins us as a Student Nurse and is currently in the first year of her veterinary nursing diploma. She already has diverse experience in animal care and husbandry having worked on a farm and in kennels during her Level 3 Diploma in Animal Management, which she passed with distinction. And most recently, she has worked as a Customer Assistant at Pets at Home where daily responsibilities included the care of small animals and aquatics on site. In her free time, Amy is a regular volunteer with The British Wildlife Rescue Centre at Weston, and also runs her own guinea pig rescue from home! We look forward to supporting Amy through her 2.5 year course.
Jo is our Lead Receptionist and since joining 387 Vets in 2012, has been passionate about continuing to improve client experience at the practice. She holds a Customer Service Level 3 Award with the College of Animal Welfare, being awarded best course student, and has completed vet receptionist-specific training to become a Registered Veterinary Receptionist with the British Veterinary Receptionist Association (BVRA) which, to remain current, requires completion of a set amount of receptionist training each year. To help streamline our reception team dispensing and parasite advice service, Jo has also studied to become a Registered Animal Medicines Advisor, successfully gaining RAMA status in March 2021. And in 2022, Jo became Ambassador for the BVRA, promoting the role of veterinary receptionist within the industry. It will be no surprise to clients who know her that, in recognition of her dedication and compassion, Jo is former winner of a prestigious Petplan Support Staff of the Year Award.
Bethany started at 387 Vets in September 2018 and joined Jo to grow our dedicated reception team. Prior to coming to here, Bethany worked in a very similar role in a busy GP practice, dealing with health queries, making appointments and interacting with clients and handling concerns. As well as having great reception experience, Bethany also loves animals, and has volunteered as an animal carer in many different environments. Placements include working at a cattery and a dog groomers, as well as being an animal carer at College. And she had the amazing opportunity to look after monkeys at a Cornish monkey sanctuary as part of her Animal Behaviour and Welfare Degree. In 2021, Beth completed a Level 3 Nutrition Course with The Animal Training College to be able to better support owners with queries around pet nutrition.
Charlotte joined our reception team in 2019 and as well as supporting the existing 387 customer care team, Charlotte takes on the exciting role of dedicated West Midlands Cat Clinic receptionist. Charlotte brings a wealth of experience with her, having worked in a range of busy customer service environments, including co-managing a busy textiles concession and leading a shipping team responsible for fulfilling industrial machinery orders. She also has a passion for animals and is holder a Level 3 National Diploma in Animal Management. In 2021, Charlotte completed the International Society of Feline’s Medicine’s Cat Friendly Receptionists Course, so she is well equipped to put you and your feline friends at ease on your visits to the vets.
Joining us in March 2022, Holly is the newest member of The West Midlands Cat Clinic reception team and brings a diversity of problem-solving and customer-facing experience to her role. She completed an optional placement year whilst undertaking her Event Management course at university, where responsibilities included reception and administration work as well as cold calling, graduate support and cross-team liaison. Holly then went on to achieve a first class degree. Post graduation, she became an events manager, so is well practised at responding to change and challenge at short notice. Holly has also worked as shift leader at a pub in Brewood, has great people skills and loves getting to know people. And needless to say, loves pets too!
Although behind the scenes from day one, Rachel officially joined the 387 team as Practice Manager in 2011. As well as undertaking the marketing of the centre, Rachel is particularly passionate about team wellbeing in practice. She was the driving force behind 387 Veterinary Centre becoming the first vets in the UK to achieve Investors in People Platinum accreditation, and the practice was delighted to be re-awarded platinum status in December 2019, which remains current until 2022. Rachel’s passion for sharing team values, compassionate support and proactive personal development led to the practice winning an inaugural SPVS/ Mind Matters Wellbeing Award in 2017 and being highly commended again in 2019. And she was delighted to be announced as winner of Practice Manager of the Year at the prestigious national Petplan Veterinary Awards in the same year.