Hamish Duncan

BVM&S CertSAM MRCVS, Certificate in Small Animal Medicine*, RCVS Advanced Practitioner in Small Animal Medicine*

387 Vets is owned and run by vet Hamish Duncan. Hamish qualified from Edinburgh University in 1997 and has worked in Halifax, Halesowen and most recently on the east coast of Fife in Scotland, before moving to Great Wyrley to set up his own independent practice. In 2004 he passed an additional specialist 4 year postgraduate qualification – a Certificate in Small Animal Medicine (CertSAM). In recognition of his knowledge, expertise and level of continued professional training and development in this field, in April 2015, Hamish became 1 of only 70 vets in the UK to be awarded the status of RCVS Advanced Practitioner in Small Animal Medicine. In 2019 he received confirmation of the extension of this status until 2025 in recognition of his ongoing commitment to learning and professional development in small animal veterinary medicine.

Hamish has a huge amount of experience from his years in practice and from working alongside other certificate holders and recognised specialists in orthopaedics and surgery. He has undergone intensive practical training to learn cutting-edge cruciate surgery techniques and performs the TTA Rapid technique and MMPs (Modified Maquet Procedures) on cruciate disease for faster recovery and minimal post-op pain.

Carlos Boix Boente

MRCVS GPCertSAS, Certificate in Small Animal Surgery*

Carlos graduated with a degree in Veterinary Science from Madrid in 2001 and since 2003, has been mostly based in the Midlands with a 4 year break to return to Spain to set up his own small animal practice with his wife Emma. Carlos’ UK-based small animal experience is extensive, working for corporate, independent and PDSA practices in a permanent and locum vet capacity. He is also holder of a Postgraduate Certificate in Small Animal Surgery, and in his last role, was responsible for carrying out orthopaedic and soft tissues surgeries referred from other practices within his veterinary group. Carlos’ experience and training enables him to carry out many procedures which would normally need to be referred to a specialist referral centre. In March 2020, Carlos attended a training course on cruciate ligament repair in the knee using the cranial closing wedge osteotomy technique (CCWO), expanding his surgical skills and the impressive portfolio of cruciate repair techniques available at 387 Vets.

Selenia Davolio

MRCVS PgcertDent, Certificate in Small Animal Dentistry*

After graduating in Veterinary Medicine in Italy in 2013, Selenia came across to the UK where she has worked solely in small animal practice. As well as bringing a wealth of knowledge and experience to her role at 387 Vets, Selenia has a special interest in veterinary dentistry. In her previous practice, her remit included being in charge of a dental referral service spanning five practices, where she was responsible for operating on complex and challenging dental surgical cases. She is highly invested in pursuing new learning around pet dental care and procedures and excitingly, is one of the very first graduates from a new Postgraduate Certificate in Professional Development in Small Animal Dentistry. Selenia has also recently attended a restorative dentistry course which means that, in many cases, we are now able to repair rather than have to extract teeth that might be chipped, fractured or have cavities. Given her qualifications and experience, as well as running in-house dental training, we’re very proud that Selenia has been asked to be a wet-lab demonstrator for various advanced dentistry courses. Her training means we can offer an even more comprehensive pet dentistry service at 387 Vets.

Emma Goncalves

MRCVS GPCertFelP, Certificate in Feline Practice*

Emma graduated with a veterinary degree in 2001 from Madrid and has extensive experience working in the UK, almost exclusively in small animal practice. Since 2006, Emma’s veterinary role has included a strong bias towards cats: she was responsible for internal referrals of all feline cases at a local practice, and most recently, was clinical director and senior clinician in charge of Internal Medicine and the Feline Department in her own practice in Northern Spain. In 2013, after 3 years of intensive study, Emma was awarded a Certificate in Feline Practice from the European School of Postgraduate Veterinary Studies. She has been our veterinary Cat Friendly Clinic Advocate since 387 Vets joined the International Society of Feline Medicine’s Cat Friendly Clinic scheme in 2016, the same year Emma joined 387 Vets, and we’re delighted that she takes a significant role in looking after feline patients at The West Midlands Cat Clinic, our same-site cat-only vet facility.

*What is a veterinary certificate and what is Advanced Practitioner Status?

Certificates are the only post graduate qualifications available to vets in general practice. They require a minimum of two years of study but usually take 3-4 years to complete, and must be completed whilst working in practice (as hand-on experience is a requirement), necessitating a huge amount of study and work in free time. They reflect an additional level of competence and knowledge, and an advanced skill set within a specific field.

Vets with certain certificates can apply to the Royal College of Veterinary Surgeons for Advanced Practitioner Status, which not only demonstrates knowledge and experience in a particular area of veterinary practice beyond their initial primary veterinary degree, but also acknowledges that they continue to be up to date in their field over and above minimum requirements for continuing professional development (CPD).

Sam Layland

BVSc MRCVS

Sam graduated in Veterinary Medicine from Bristol University in 2019. Whilst his knowledge and practical experience includes a year’s work on a dairy farm and 6 seasons of lambing, Sam’s real passion lies in companion animal work as he feels small animal practice offers him the best opportunity to develop his medical and surgical interests and to make a significant difference to owners and their animals. Sam was no stranger to us when he joined us in August 2019. Living locally, he was a regular student visitor over the years to our 387 Vets practice. We’re delighted that after a decade of work experience including degree-based observational and practical placements, Sam is a fully fledged member of the veterinary team, and in 2023, became one of two vets in practice to train to perform keyhole lap spays.

Olga Urbanczyk

MRCVS

Olga joined us in April 2022 as an additional full time vet. She qualified in Veterinary Medicine at The University of Life Science in Lublin, Poland in 2016, and after a 4 month internship at a referral centre in Manchester, has worked at a West Midlands hospital practice for the 5 years prior to coming here. Olga gained a wide portfolio of surgical and diagnostic experience given the busy, fast-paced hospital environment which also offered an out of hours service to neighbouring practices as well as being a surgical hub for its own branches. Olga particularly loves theatre work, and is currently training to perform laparoscopic spays. She also enjoys the consulting side of practice, getting to know clients and their pets and being able to work up cases to resolution. We’re delighted to have Olga on the team.

Jennifer Yu

BVMS MRCVS

With our new extension in 2024 adding an additional operating theatre and separate dental operating suite to the practice, Jen Jen joins our vet team to help us maximise service to clients and make best use of our new facilities. Graduating from Glasgow University in 2022 with honours in her veterinary degree, Jen Jen worked in a mixed animal practice in Newcastle-Upon-Tyne with an 85% small animal workload before starting with us. The practice covered its own out of hours for both main and branch surgeries which involved vets working regular night and full weekend shifts, so Jen Jen has a diverse portfolio of emergency veterinary care experience in addition to non-emergency and routine consults and surgeries. With much academic accolade from her first degree in the USA, and being on the University of Glasgow’s Head of College Scholars’ List at vet school, Jen Jen is excited to explore new learning opportunities here with us and to be able to focus on small animals only. We’re delighted to welcome Jen Jen to the team.

Cody Hinton

RVN VNCertSAN

Cody joined the team in the Spring of 2022 and is our Lead Nurse at 387 Veterinary Centre & The West Midlands Cat Clinic. She qualified as a Registered Veterinary Nurse in 2017 and was subsequently promoted to Head Nurse status before moving to a busy veterinary hospital in Wolverhampton to hone her nursing skills. Main responsibilities included theatre work, radiography and in-patient nursing and Cody was one of only a few nurses qualified to administer rehabilitative laser therapy. In 2020, Cody was promoted to Senior Nurse at St George’s Bushbury practice in Wolverhampton, with great consulting opportunity and became the practice’s ‘nutrition champion’. She loves cats and has completed the International Society of Feline Medicine’s Cat Friendly Veterinary Professional Course to help cats feel calmer on visits to the vets. She has recently passed her Nurses Certificate in Small Animal Nutrition to implement learning around improving the nutritional status of clinical cases, as well as advising owners on maintaining nutritionally healthy pets.

Charlotte Radjenovic

RVN

Charlotte joined us as a student veterinary nurse in September 2022, although within a month of being here, received the fantastic news that she had passed her final practical exams to qualify as a Registered Veterinary Nurse. Working in the animal care sector for the past 7 years, Charlotte has always been passionate about driving her career forwards. As well as studying for a Level 3 Veterinary Nursing Diploma to give her registered nursing status with the Royal College of Veterinary Surgeons, she is holder of a Level 3 Extended Diploma in Animal Management and a Level 2 Animal Nursing Assistant Certificate. Charlotte’s nursing experience is diverse. Her previous position in a 24-hour veterinary hospital which covered other local practices’ out of hours enabled her to hone her nursing skills around inpatient care and medical and emergency nursing. Most recently, Charlotte has also been working in first opinion practice at branch surgery level where she has provided face to face support for owners and their pets via nurse consultations.

Sharon Carter

RVN

Sharon qualified as a Registered Veterinary Nurse (RVN) in 1999 but originally started veterinary nursing in 1989, making her a very experienced and knowledgeable nurse. Sharon’s greatest strength lies in running nurse clinics, and her particular interest is in pet nutrition and weight management. After the practice first gained Royal Canin Accredited Weight Management Centre status in 2015, Sharon became one of the practice’s two dedicated weight management clinic nurses.  And in January 2016, following 9 months of study and assessment, Sharon was awarded a distinction in a Certificate in Canine and Feline Veterinary Health Nutrition. Alongside her nursing, Sharon performs the hugely important job of insurance claim processing and has processed over 1000 claims!

Katie Feeney

RVN

The newest member of our nursing team, Katie joined us in May taking the number of Registered Veterinary Nurses at 387 Vets and The West Midlands Cat Clinic to a new total of nine. Katie graduated with a nursing degree from Harper Adams university in 2023 and has since been working in local small animal practice. In her previous post, Katie covered all areas of nursing responsibility on a daily basis and, with a passion for patient care and wellbeing, was the driving force behind her practice achieving Silver ISFM Cat Friendly Clinic status, making life better at the vets for cats. With 7 years of experience in animal care roles, and a special interest in post-op rehabilitation compliance exhibited in her degree dissertation, we look forward to working with Katie to continue to review and improve patient wellbeing for better visits to the vets all round.

Renée Hopwood

RVN

Renée joined our qualified nursing team in November 2019. She gained her RVN qualification in 2018 whist working in a busy small animal practice in the Midlands where she ran nursing clinics, carried out surgical and post-op nursing and trained as a clinical coach to mentor student veterinary nurses in practice. Since coming to 387 Vets, Renée has had several additional responsibilities including Radiation Protection Supervisor and Clinical Coach. Before embarking on her nursing career, Renée came on work experience at 387 Vets. We are delighted she has returned to us as a fully qualified member of the clinical team. Renée is currently on maternity leave and we look forward to her return in April 2024.

Lauren Richards

RVN

Lauren joined the 387 team in January 2023, having previously worked as Head Nurse at a local small animal practice. In addition to carrying out a full portfolio of nursing responsibilities, Lauren’s role included running the nursing team, supporting team development and wellbeing initiatives, helping to create and implement effective practice protocols and acting as clinical coach to incoming vet nurse students. Lauren has always been passionate about professional development. Qualifying as a Registered Veterinary Nurse in 2019, she subsequently completed a Certificate in Emergency and Critical Care in 2021, undertaking extra locum shifts at an out of hours practice to gain corroborative experience. She is keen to further pursue her knowledge around feline nursing and is currently studying for a diploma in this field with the International Society of Feline Medicine. We very much welcome her drive and enthusiasm on our excellent nursing team.

Rachael Turner

RVN VNCertECC AdvCertFB

Rachael joined the team in February 2022 and has a wealth of experience across all nursing disciplines having worked as a Registered Veterinary Nurse in small animal practice since 2004. As well as previous roles as Senior RVN and locum emergency RVN at a busy out of hours facility, Rachael came to us having been Feline Nurse Advocate in her last practice, where she was also responsible for setting up and running feline and canine behavioural first aid consultations. In 2021, she was delighted to pass the International Society of Feline Medicine’s Advanced Certificate in Feline Behaviour with distinction, having already achieved a Diploma in the foundations of Canine Behaviour Management, enhancing her learning in a area she particularly loves. Rachael is just as passionate about theatre and in-patient nursing as she is about her nurse consultations, and is holder of a Veterinary Nursing Certificate in Emergency and Critical Care.

Mia Williams

RVN

Mia joined our veterinary nursing team in March this year as an additional nurse to help support our growing client base and help us make best use of our expanding facilities. She had relocated to the Midlands in 2023 to take up an RVN position in small animal practice on completing her vet nursing degree at Myerscough College near Preston, so only had to move a few miles to work at 387 Vets! In her last post, as well as being involved in a full range of nursing responsibilities, Mia was shortlisted for a Royal College of Veterinary Surgeons (RCVS) Knowledge Award in the Quality Improvement Category for a significant even audit and root cause analysis submission. An amazing achievement and Mia has been deemed ‘one to watch’ by the RCVS. She particularly loves consulting and has a real passion for small furries. We look forward to working with Mia to help further develop our nurse clinic services for the benefit of owners and pets.

Paige Yates

RVN

Paige has been a Registered Veterinary Nurse since 2017 and joined us at 387 Vets in October 2022.  Paige previously worked in another local first opinion practice for 10 years and latterly undertook various managerial responsibilities in addition to her daily nursing duties. These included collating evidence for the Royal College of Veterinary Surgeon’s practice standards accreditation scheme, ensuring agreed clinical standards were maintained across-practice, acting as clinical coach to student nurses and organising nursing rotas and diary management. Paige particularly loves consulting and, given a special interest in post-orthopaedic rehabilitation and pet osteoarthritis and pain management, was responsible for setting up mobility and laser clinics in her previous post. Paige is currently studying for a Certificate in Canine Mobility Nursing and we look forward to employing Paige’s skills to help further support post-op and arthritic pets at 387 Vets.

Sian Evans

Sian joined our student nursing team at the start of January 2023 and began her Level 3 Veterinary Nursing Diploma in the April. She is due to complete her course in 2026. Sian passed her Level 2 Veterinary Care Assistant course with Merit in the summer of 2020, and has since been working for a local veterinary practice using her qualification skills. Past patient-care responsibilities have included kennel care, post-op patient checks, running in-house lab tests, cleaning and implementing infection control protocols and supporting the clinical team as directed. Sian has also worked on reception answering phones and greeting clients, so is brilliantly placed to take on our student role here, which involves an element of client-facing activity. We look forward to supporting Sian as she continues to develop her animal care and nursing skills.

Amy Mothershaw

Amy is part of our student nursing team and is now in the third year of her veterinary nursing diploma. She came to us with diverse experience in animal care and husbandry having worked on a farm and in kennels during her Level 3 Diploma in Animal Management, which she passed with distinction. And most recently, Amy was a Customer Assistant at Pets at Home where daily responsibilities included the care of small animals and aquatics on site. In her free time, Amy is a regular volunteer with The British Wildlife Rescue Centre at Weston, and also runs her own guinea pig rescue from home! We look forward to continuing to support Amy through her 2.5 year course.

Isobel Pugh

Isobel joined the team in the summer of 2023, although was not brand new to 387 Vets. She had spent a day a week here during the 2022/23 academic year as part of the final year of an Animal Management course.  Keen to pursue veterinary nursing training, she came to speak to us while on placement here and we had been so impressed with her dedication and application, we immediately offered her a job! Isobel is currently working as an Animal Care Assistant, helping to keep in-patients comfortable and the practice clean and well stocked, and she supports the clinical teams as required. She is also a familiar face on reception where she works a rotation of Saturday mornings. Isobel will start her veterinary nursing diploma in Spring 2024, and we look forward to supporting her on her journey to veterinary nurse qualification.

Charlotte Rock

Charlotte joined our reception team in 2019 and as well as supporting the existing 387 customer care team, was our very first dedicated West Midlands Cat Clinic receptionist when the facility opened in May 2021. Charlotte has a wealth of experience having worked in a range of busy customer service environments, including co-managing a busy textiles concession and leading a shipping team responsible for fulfilling industrial machinery orders. She also has a passion for animals and is holder a Level 3 National Diploma in Animal Management. In March 2023, Charlotte moved from reception to join the nursing team and pursue her life-long passion to become a veterinary nurse.  Charlotte will commence her diploma in April 2024, and is already doing great job ensuring patients in practice are well looked and kept comfortable during their stay.

Bethany Palmer

Bethany has been here since September 2018 and is now Lead Receptionist at 387 Vets. Prior to coming to here, Bethany worked in a very similar role in a busy GP practice, dealing with health queries, making appointments and interacting with clients and handling concerns. As well as having great reception experience, Bethany also loves animals, and has volunteered as an animal carer in many different environments. Placements include working at a cattery and a dog groomers, as well as being an animal carer at College. And she had the amazing opportunity to look after monkeys at a Cornish monkey sanctuary as part of her Animal Behaviour and Welfare Degree. In 2021, Beth completed a Level 3 Nutrition Course with The Animal Training College to be able to better support owners with queries around pet nutrition. She subsequently completed an SQP qualification in 2023, and is now able to give parasite treatment advice and help with streamlining prescription preparation on reception desk.

Angie Mendez

Angie joined the 387 and West Midlands Cat Clinic team in February 2023 and is currently our Acting Lead Receptionist while Beth is on maternity leave. Angie began her career in the hotel industry in Birmingham, working in a high-pressure receptionist environment, meeting and greeting guests and managing calls on a switchboard with no less than 26 incoming lines! Promoted to Reception Team Leader at a hotel in Kings Norton four years later, here Angie took on more logistical responsibilities in addition to her people-facing customer role. After a career break to look after young children, Angie moved into the education sector for more family-friendly working hours, first as a volunteer and subsequently training to be a TA teaching on a one to one, small group and whole class basis. In Autumn 2022, Angie fancied a return to the service industry and asked if she could carry our work experience here to see what being a veterinary receptionist is like. We were so impressed, we offered Angie a position and are delighted she’s now a full time member of the team!

Nicola Busby

Nicola joined us on front of house as our first dedicated evening receptionist in Autumn 2022, and she also works on weekday mornings helping link pet owners and pet with veterinary support or the care they need.  Nicola is no stranger to healthcare, having worked in a customer-facing role with the NHS for the past 25 years. Her duties have included meeting and greeting patients, booking appointments, handling queries, arranging referrals, prescription ordering and supporting clinicians with diary management so there’s a big overlap with her responsibilities here. She is also a pet lover and is mum to a cockerpoo, a Labrador retriever and a cat, and living in Great Wyrley, has been a client here for many years. We’re delighted that Nicola is now one of the team.

Laura Newell

Receptionist

Laura joined us in February 2024, coming from the customer care team at a West Midlands-based referral centre. Whilst she enjoyed her reception work there and meeting and greeting owners and their pets, she really missed her previous first opinion practice experience and in particular, the opportunity to get to know and bond with regular clients, to be able to fuss pets on repeat visits and to see them move through their various life stages. We are delighted that Laura has come back to work in first opinion practice with us! With 12 years’ customer-facing experience in the retail and veterinary industry, Laura is a real people person as well as loving animals. And, as holder of a Gold Veterinary Receptionist Accreditation from the British Veterinary Receptionist Association (BVRA) she is brilliantly qualified to manage the everyday challenges of working on veterinary reception desk.

Clare Smith

Clare joined the team in February 2024, and brings a wealth of customer-facing, people management and organisational experience to her receptionist role at 387 Vets. Her team leader position within the Cooperative Food Group where she has worked for 12 years,  included responsibility for day to day operations in store, managing team on site, liaison with senior team off-site to improve store efficiencies and organising stock takes as well as offering customer and front of house support. Clare has also worked as a pub Landlady, so has great people skills and loves getting to know people. And in the 1990s, she spent 7 years as a veterinary receptionist in a small animal practice in Wolverhampton, so is already familiar with the demands and responsibilities involved in her new role. We’re really pleased Clare has returned to the veterinary world and are delighted to welcome her to the 387 Vets team!

Rachel Duncan

Although behind the scenes from day one, Rachel officially joined the 387 team as Practice Manager in 2011. As well as undertaking the marketing of the centre, Rachel is particularly passionate about team wellbeing in practice. She was the driving force behind 387 Veterinary Centre becoming the first vets in the UK to achieve Investors in People Platinum accreditation, and the practice was delighted to be re-awarded platinum status in December 2019, which remains current until 2022. Rachel’s passion for sharing team values, compassionate support and proactive personal development led to the practice winning an inaugural SPVS/ Mind Matters Wellbeing Award in 2017 and being highly commended again in 2019. And she was delighted to be announced as winner of Practice Manager of the Year at the prestigious national Petplan Veterinary Awards in the same year.

Jo Civil

RAMA RVR

Jo has been at 387 Vets since 2012 and has always been passionate about continuing to improve client experience at the practice. She holds a Customer Service Level 3 Award with the College of Animal Welfare, being awarded best course student, has completed vet receptionist-specific training to become a Registered Veterinary Receptionist with the British Veterinary Receptionist Association (BVRA) and is former winner of a prestigious Petplan Support Staff of the Year Award in recognition of her dedication and compassion. In 2021, Jo became a Registered Animal Medicines Advisor (RAMA) to help streamline our reception team dispensing and parasite advice service as well as officially becoming our Lead Receptionist. And in September 2022, with continued practice growth, Jo’s role has also evolved. Now Operations Manager, Jo’s responsibilities include improving systems and facilitating the smooth running of day-to-day practice to help us all to continue to deliver great customer service.