Who we are

Hamish Duncan

BVM&S CertSAM MRCVS, Certificate in Small Animal Medicine*, RCVS Advanced Practitioner in Small Animal Medicine*

387 Vets is owned and run by vet Hamish Duncan. Hamish qualified from Edinburgh University in 1997 and worked in Halifax, Halesowen and on the east coast of Fife in Scotland, before moving to Great Wyrley to set up his own independent practice in 2007. In 2004 Hamish passed an additional specialist 4 year postgraduate Certificate in Small Animal Medicine (CertSAM). In recognition of his knowledge, expertise and level of continued professional training and development in this field, in April 2015, Hamish was awarded RCVS Advanced Practitioner status in Small Animal Medicine. Having been reaccredited for a second time in 2025, Hamish’s Advanced Practitioner status is current until 2030.

Hamish has a huge amount of experience from his years in practice and from working alongside other certificate holders and recognised specialists in orthopaedics and surgery. He is proactive about his own professional development, and is equally supportive of team development, introducing keyhole surgery in 2022 to expand our vets’ surgical portfolios.

As a director, Hamish is also the driving force behind 387 Vets’ growth, launching the business and guiding the practice through three major extension projects including our interconnecting West Midlands Cat Clinic, the only cat-centric vet facility locally and clinical and non clinical expansions in 2024 including an additional operating theatre and a new dedicated dental operating suite. We’re excited to see where 387’s journey continues!

Carlos Boix Boente

MRCVS GPCertSAS, Certificate in Small Animal Surgery*

Carlos graduated with a degree in Veterinary Science from Madrid in 2001 and since 2003, has mostly been based in the Midlands with a 4 year break to return to Spain to set up his own small animal practice with his wife Emma. Carlos’ UK-based small animal experience is extensive, working for corporate, independent and PDSA practices in a permanent and locum vet capacity. He is also holder of a Postgraduate Certificate in Small Animal Surgery, and in his last role, was responsible for carrying out orthopaedic and soft tissues surgeries referred from other practices within his veterinary group. Carlos’ experience and training enables him to carry out many procedures which would normally need to be referred to a specialist referral centre. In March 2020, Carlos attended a training course on cruciate ligament repair in the knee using the cranial closing wedge osteotomy technique (CCWO), expanding his surgical skills and the impressive portfolio of cruciate repair techniques available at 387 Vets.

Kathryn Carder

BVSc BSc PGCert(ExAP) MRCVS*

We’re delighted to welcome veterinary surgeon Kathryn Carder to the 387 team. Qualifying from Bristol University in 2010, Kathryn holds a wealth of companion animal experience. Working at several different Midlands-based practices after graduation, Kathryn put down roots with a local veterinary group in 2012, initially travelling around various branches as a locum before accepting a Head Vet position with them in 2013, at a new small animal practice. In this role, Kathryn has been a sole charge vet for the last 13 years, running consults, carrying out a diverse range of operations, building up a client base, overseeing team success and feeding into practice efficiencies. In 2016, she completed a 3-year Certificate in Exotic Animals and guided her practice to certification as a Rabbit Friendly Practice, to better support the UK’s 3^rd most popular pet. We look forward to working alongside Kathryn and to learning from her experience, especially her rabbit knowledge to help drive our own rabbit standards of care.

Selenia Davolio

MRCVS PgcertDent, Certificate in Small Animal Dentistry*

After graduating in Veterinary Medicine in Italy in 2013, Selenia came across to the UK where she has worked solely in small animal practice. As well as bringing a wealth of knowledge and experience to her role at 387 Vets, Selenia has a special interest in veterinary dentistry. In her previous practice, her remit included being in charge of a dental referral service spanning five practices, where she was responsible for operating on complex and challenging dental surgical cases. She is highly invested in pursuing new learning around pet dental care and procedures and excitingly, is one of the very first graduates from a new Postgraduate Certificate in Professional Development in Small Animal Dentistry. Selenia has also recently attended a restorative dentistry course which means that, in many cases, we are now able to repair rather than have to extract teeth that might be chipped, fractured or have cavities. Given her qualifications and experience, as well as running in-house dental training, we’re very proud that Selenia has been asked to be a wet-lab demonstrator for various advanced dentistry courses. Her training means we can offer an even more comprehensive pet dentistry service at 387 Vets, and we now have a dedicated dental operating suite to facilitate this.

Emma Goncalves

MRCVS GPCertFelP, Certificate in Feline Practice*

Emma graduated with a veterinary degree in 2001 from Madrid and has extensive experience working in the UK, almost exclusively in small animal practice. Since 2006, Emma’s veterinary role has included a strong bias towards cats: she was responsible for internal referrals of all feline cases at a local practice, and was clinical director and senior clinician in charge of Internal Medicine and the Feline Department in her own practice in Northern Spain. In 2013, after 3 years of intensive study, Emma was awarded a Certificate in Feline Practice from the European School of Postgraduate Veterinary Studies. She has been our veterinary Cat Friendly Clinic Advocate since 387 Vets joined the International Society of Feline Medicine’s Cat Friendly Clinic scheme in 2016, the same year Emma joined 387 Vets, and we’re delighted that she takes a significant role in looking after feline patients at The West Midlands Cat Clinic, our same-site cat-only vet facility.

Sam Layland

BVSc MRCVS

Sam graduated in Veterinary Medicine from Bristol University in 2019. Whilst his knowledge and practical experience includes a year’s work on a dairy farm and 6 seasons of lambing, Sam’s passion lies in companion animal work as he feels small animal practice offers him the best opportunity to develop his medical and surgical interests and to make a significant difference to owners and their animals. Sam was no stranger to us when he joined us in August 2019. Living locally, he was a regular student visitor over the years to our 387 Vets practice. We’re delighted that after a decade of work experience including degree-based observational and practical placements, Sam is now an established member of the veterinary team. In 2023, Sam became one of two vets in practice to train to perform keyhole lap spays. He is now coaching other vets in practice to perform laparoscopic spays.

Olga Urbanczyk

MRCVS

Olga joined us in April 2022 as a full time vet. She qualified in Veterinary Medicine at The University of Life Science in Lublin, Poland in 2016, and following a 4 month internship at a referral centre in Manchester, worked at a West Midlands hospital practice for 5 years prior to coming here. In her hospital practice, Olga gained a wide portfolio of surgical and diagnostic experience given the busy, fast-paced environment which also offered an out of hours service to neighbouring practices as well as being a surgical hub for its own branches. Olga particularly loves theatre work, and is currently training to perform laparoscopic spays. She also enjoys the consulting side of practice, getting to know clients and their pets and being able to work up cases to resolution. We’re delighted to have Olga as part of the team.

Jennifer Yu

BVMS MRCVS

With our new extension in 2024 adding an additional operating theatre and separate dental operating suite to the practice, Jen Jen joins our vet team to help us maximise service to clients and make best use of our new facilities. Graduating from Glasgow University in 2022 with honours in her veterinary degree, Jen Jen worked in a mixed animal practice in Newcastle-Upon-Tyne with an 85% small animal workload before starting with us. The practice covered its own out of hours for both main and branch surgeries which involved vets working regular night and full weekend shifts, so Jen Jen has a diverse portfolio of emergency veterinary care experience in addition to non-emergency and routine consults and surgeries. With much academic accolade from her first degree in the USA, and being on the University of Glasgow’s Head of College Scholars’ List at vet school, Jen Jen is excited to explore new learning opportunities here with us and to be able to focus on small animals only. Jen Jen is already trained up in keyhole surgery since joining us in late Spring.  We look forward to supporting Jen Jen as she continues to pursue her professional interests and hone her veterinary skills.

Cody Hinton

RVN VNCertSAN

Cody joined the team in the Spring of 2022 and is our Lead Nurse at 387 Veterinary Centre & The West Midlands Cat Clinic. She qualified as a Registered Veterinary Nurse in 2017 and was subsequently promoted to Head Nurse status before moving to a busy veterinary hospital in Wolverhampton to hone her nursing skills. Main responsibilities included theatre work, radiography and in-patient nursing and Cody was one of only a few nurses qualified to administer rehabilitative laser therapy. In 2020, Cody was promoted to Senior Nurse at St George’s Bushbury practice in Wolverhampton, with great consulting opportunity and became the practice’s ‘nutrition champion’. She loves cats and has completed the International Society of Feline Medicine’s Cat Friendly Veterinary Professional Course to help cats feel calmer on visits to the vets. She has recently passed her Nurses Certificate in Small Animal Nutrition to implement learning around improving the nutritional status of clinical cases, as well as advising owners on maintaining nutritionally healthy pets, and in 2024, became a Hills Nutritional Ambassador for the practice.

Alanna Ankcorn

RVN

We were delighted to welcome Alanna Ankcorn back in January 2025 as a Registered Veterinary Nurse. Alanna first came to 387 Vets in January 2019 on a 3-year Student Veterinary Nurse contract in order to undertake her Level 3 Veterinary Nursing Diploma. Since qualification in 2022, Alanna has gained a huge diversity of nursing experience, working in small animal veterinary nursing most recently as a locum nurse. Positions have included small animal general practice, day and night work in veterinary hospital and referral centre nursing, and not just locally but country-wide. As well as being passionate about cats, Alanna’s locum experience included working in a general practice with Fear Free Practice Certification, focusing on stress reduction at the vets for nervous or aggressive patients which makes her a perfect fit for our Cat Friendly and Dog Friendly accredited team. Alanna also has a strong interest in sustainability and has already joined our new practice eco team which is focused on reducing our environmental footprint.

Sharon Carter

RVN

Sharon qualified as a Registered Veterinary Nurse in 1999 but originally started veterinary nursing in 1989, making her a very experienced and knowledgeable nurse. Sharon’s greatest strength lies in running nurse clinics, and her particular interest is in pet nutrition and weight management. After the practice first gained Royal Canin Accredited Weight Management Centre status in 2015, Sharon became one of the practice’s two dedicated weight management clinic nurses.  And in January 2016, following 9 months of study and assessment, Sharon was awarded a distinction in a Certificate in Canine and Feline Veterinary Health Nutrition. Alongside her nursing, Sharon performs the hugely important job of insurance claim processing and has processed over 2000 claims!

Katie Feeney

RVN

Katie joined our qualified nursing team in May 2024. Graduating with a nursing degree from Harper Adams University in 2023, Katie went to work in a local small animal practice, covering all areas of nursing responsibility on a daily basis for much of the time as the practice’s sole RVN. With a passion for patient care and wellbeing, Katie was the driving force behind her practice achieving Silver ISFM Cat Friendly Clinic status, making life better at the vets for cats. So spotting an opportunity to come to 387 Vets and The West Midlands Cat Clinic with the opportunity to work in a dedicated cat-only environment was a no-brainer! With 7 years of experience in animal care roles, and a special interest in post-op rehabilitation compliance exhibited in her degree dissertation, we look forward to working with Katie to continue to review and improve patient wellbeing. Katie is also a student clinical coach and has recently joined our practice Eco Team to help drive sustainability projects forwards at work. 

Renée Hopwood

RVN

Renée joined our qualified nursing team in November 2019, but her very first experience of 387 Vets was as a school work experience student! Renée gained her RVN qualification in 2018 whist working in a busy small animal practice in the Midlands where she ran nursing clinics, carried out surgical and post-op nursing and trained as a clinical coach to mentor student veterinary nurses in practice. Since coming to 387 Vets, Renée has had several additional responsibilities including Radiation Protection Supervisor, Controlled Drugs Supervisor and Clinical Coach, and is keen to pursue her interest in pet dental nursing at the future with the introduction of our new dedicated dental operating suite in 2024. We look forward to supporting Renée in driving our dental services forwards. 

Rachael Leonard

RVN

With the expansion of our operating facilities as part of our recent extension project, we are delighted to welcome Rachael Leonard to our nursing team to support our service delivery.  Rachael takes our qualified nursing team to a new total of 12. Beginning her vocation in 2012, Rachael qualified as a Registered Veterinary Nurse in 2017 and has since been working in fast-paced small animal first opinion practice in Telford and Wolverhampton. In addition to covering a diverse range of nursing responsibilities and being sole charge nurse at branch surgery level, Rachael was responsible for helping inspire newcomers to the industry in previous posts, both as a student nurse clinical coach and work experience coordinator. Whilst she enjoys all elements of nursing, Rachael has a particular passion for cats, recently completing an ISFM Certificate in Feline Nursing with distinction and playing an active role in her previous practice achieving Silver Cat Friendly Status through the ISFM’s Cat Friendly Clinic Scheme. Rachael is a great asset to the team, and we know she will love meeting all your feline friends, and your canine pals too!

Charlotte Radjenovic

RVN

Charlotte joined us as a student veterinary nurse in September 2022, although within a month of being here, received the fantastic news that she had passed her final practical exams to qualify as a Registered Veterinary Nurse. Charlotte has always been passionate about driving her nursing career forwards. As well as studying for a Level 3 Veterinary Nursing Diploma to give her registered nursing status with the Royal College of Veterinary Surgeons, she is holder of a Level 3 Extended Diploma in Animal Management and a Level 2 Animal Nursing Assistant Certificate. Charlotte’s nursing experience is diverse. Her previous position in a 24-hour veterinary hospital which covered other local practices’ out of hours enabled her to hone her nursing skills around inpatient care and medical and emergency nursing as well as offering face to face support for owners. Standards-driven, Charlotte is currently completing a Nurse Consulting Certificate and in 2024, became a Hills Nutritional Ambassador in practice and was our Infection Control Supervisor until going on maternity leave in January 2025. We look forward to Charlotte returning to practice after becoming a first time mum!

Lauren Richards

RVN VNCertECC DipFN

Lauren joined the 387 team in January 2023, having previously worked as Head Nurse at a local small animal practice. In addition to carrying out a full portfolio of nursing responsibilities, Lauren’s role included running the nursing team, supporting team development and wellbeing initiatives, helping to create and implement effective practice protocols and acting as clinical coach to incoming vet nurse students. Lauren has always been passionate about professional development. Qualifying as a Registered Veterinary Nurse in 2019, she subsequently completed a Certificate in Emergency and Critical Care in 2021, undertaking extra locum shifts at an out of hours practice to gain corroborative experience. Keen to further pursue her knowledge around feline nursing, Lauren completed an 18 month diploma in this field with the International Society of Feline Medicine, passing with distinction in January 2025. We very much welcome her drive and enthusiasm on our excellent nursing team.

Amy Starr

RVN

Amy joined our nursing team in February 2025 and brings dynamic supportive nursing experience into our 12-strong qualified team. On qualification as an RVN in 2021, Amy initially worked as part of a veterinary referral team looking after patients peri-operatively and communicating with and advising owners around patient progress and care in addition to her theatre nursing. Given her strong interest and qualifications in canine behaviour assessment and training, Amy also ran behaviour first aid clinics in practice, later running her own dog training business outside work. In 2022, keen to take on a new workplace challenge, Amy moved to the PDSA, first as a full-time locum and latterly as a permanent employee. A charity organisation, the role required Amy to be innovative and flexible within a fast-paced environment where client education and communication is key. We are delighted that Amy is now part of the 387 team, look forward to learning from her nursing experience and are excited about her helping to run canine behaviour clinics in house.

Rachael Turner

RVN VNCertECC AdvCertFB

Rachael joined the team in February 2022 and has a wealth of experience having worked as a Registered Veterinary Nurse in small animal practice since 2004. As well as previous roles as Senior RVN and locum emergency RVN at a busy out of hours facility, Rachael came to us having been Feline Nurse Advocate in her last practice, where she was also responsible for setting up and running feline and canine behavioural first aid consultations. In 2021, she passed the International Society of Feline Medicine’s Advanced Certificate in Feline Behaviour with distinction, having already achieved a Diploma in the foundations of Canine Behaviour Management. In 2024, she led the 387 team to Dog Friendly Clinic accreditation with the Dogs Trust and British Veterinary Behaviour Association, a programme designed to help reduce canine stress on visits to the vets. She is also our feline Cat Friendly Clinic Nurse Advocate and in 2024, helped run the International Society of Feline Medicine masterclass at their European congress in Malta. Rachael also loves in-patient nursing and theatre is holder of a Veterinary Nursing Certificate in Emergency and Critical Care.

Mia Williams

RVN

Mia joined our veterinary nursing team in March 2024 as an additional nurse to help support our growing client base and help us make best use of our expanding facilities. She had relocated to the Midlands in 2023 to take up an RVN position in small animal practice on completing her vet nursing degree at Myerscough College near Preston, so only had to move a few miles to work at 387 Vets! In her last post, as well as being involved in a full range of nursing responsibilities, Mia was shortlisted for a Royal College of Veterinary Surgeons (RCVS) Knowledge Award in the Quality Improvement Category for a significant even audit and root cause analysis submission. An amazing achievement and Mia has been deemed ‘one to watch’ by the RCVS. She particularly loves consulting and has a real passion for small furries. Many of you will know her and will have attended her nurse clinics! Mia is currently on maternity leave until Spring 2026 when we look forward to welcoming her back into practice. 

Paige Yates

RVN

Paige has been a Registered Veterinary Nurse since 2017 and joined us at 387 Vets in October 2022.  Paige previously worked in another local first opinion practice for 10 years and latterly undertook various managerial responsibilities in addition to her daily nursing duties. These included collating evidence for the Royal College of Veterinary Surgeon’s practice standards accreditation scheme, ensuring agreed clinical standards were maintained across-practice, acting as clinical coach to student nurses and organising nursing rotas and diary management. Paige particularly loves consulting and, given a special interest in post-orthopaedic rehabilitation and pet osteoarthritis and pain management, was responsible for setting up mobility and laser clinics in her previous post. In 2024, Paige completed a Certificate in Canine Mobility Nursing and, using her new learning, launched canine mobility clinics at 387 Vets in January 2025. She is also a member of the Veterinary Osteoarthritis Alliance (VOA) and in 2025 became one of only 49 vet nurses to achieve their Blue Paw Award. This officially recognises holders as having sufficient knowledge to improve osteoarthritis care in veterinary practice. We look forward to employing Paige’s skills to further help post-op and arthritic pets to improved lease of life. 

Amy Hardy

Amy is our newest student veterinary nurse, having  joined the team in June 2026.  Having spent five years in various sales and retail management roles, Amy then moved into the veterinary industry, where she was a veterinary receptionist in small animal practice for four years. Amy was first point of contact for clients and their pets, booking appointments and handling client queries, and completed an impressive portfolio of Customer Service training including a Diploma in Veterinary Client Care to become a Registered Veterinary Client Care Advisor. Keen for a new career challenge, more recently, Amy started to support and shadow the nursing team as and when possible, and her passion and determination to become a veterinary nurse shone through at her interview here. We are delighted to welcome to the 387 team and we look forward to supporting her on her qualification journey. 

Isobel Pugh

Isobel joined the 387 team in the summer of 2023. She had spent a day a week here during her 2022/23 academic year as part of an Animal Management course to gain practical experience.  Keen to pursue a career in veterinary nursing, Isobel came to speak to us while on placement here and we had been so impressed with her dedication and application, we immediately offered her a job! Initially an Animal Care Assistant, Isobel started her Level 3 Veterinary Nursing Diploma in April 2024 and is due to complete in 2027. Having an excellent previous grounding in animal husbandry, Isobel had no trouble transitioning to her student nurse role, and is a valuable member of the wider nursing team.

Charlotte Rock

Charlotte joined our reception team in 2019 and as well as supporting the existing 387 customer care team, was our very first dedicated West Midlands Cat Clinic receptionist when the facility opened in May 2021. Charlotte has a wealth of experience having worked in a range of busy customer service environments, including co-managing a busy textiles concession and leading a shipping team responsible for fulfilling industrial machinery orders. She also has a passion for animals and is holder a Level 3 National Diploma in Animal Management. In March 2023, Charlotte moved from reception to join the nursing team and pursue her life-long passion to become a veterinary nurse.  Charlotte commenced her nursing diploma course in April 2024, and is already moving into theatre activity and shadowing nurse consults in addition to ensuring patients in practice are well looked and kept comfortable during their stay.

Isabel Taylor

Keen to pursue her dream of becoming a Registered Veterinary Nurse, Isabel started volunteering at 387 Vets one day a week in April 2024 to gain experience and get a true flavour of what life is like behind the scenes in veterinary practice. We were so impressed with her hard work, application and support of our kennels team that we offered her a job! Isabel started out with us as an Animal Care Assistant, and this March, commenced a Level 3 Veterinary Nursing Diploma to become an RVN. Isabel is no stranger to study as she graduated last summer with a Merit in a Foundation Zoo Animal and Conservation Management Degree. Also holder of an Animal Care and Management Diploma, we look forward to supporting Isabel on her return to college, but this time as a student veterinary nurse!

Angie Mendez

Angie joined the 387 and West Midlands Cat Clinic team in February 2023. Angie began her career in the hotel industry in Birmingham, working in a high-pressure receptionist environment, meeting and greeting guests and managing calls on a switchboard with no less than 26 incoming lines! Promoted to Reception Team Leader at a hotel in Kings Norton four years later, here Angie took on more logistical responsibilities in addition to her people-facing customer role. After a career break to look after young children, Angie moved into the education sector for more family-friendly working hours, first as a volunteer and subsequently training to be a TA teaching on a one to one, small group and whole class basis. In Autumn 2022, Angie fancied a return to the service industry and asked if she could carry our work experience here to see what being a veterinary receptionist is like. We were so impressed, we offered Angie a position, and being as impressed with her performance since, appointed her our Lead Receptionist in 2024!

Nicola Busby

Nikki joined us on front of house as our first dedicated evening receptionist in Autumn 2022. Having worked in a customer-facing role with the NHS for 25 years, Nikki was already familiar with the healthcare industry on arrival at 387 Vets. Her NHS duties included meeting and greeting patients, booking appointments, handling queries, arranging referrals, prescription ordering and supporting clinicians with diary management. There was much overlap with the responsibilities in a veterinary receptionist’s role, with the big difference that our patients are pets!  Living in Great Wyrley and mum to a cockerpoo, a Labrador retriever and a cat, Nikki has been a client here for many years. But now she helps to connect other people’s pets with the clinical care they need when she comes to 387 Vets!

Emma Kiejda

Emma Kiejda joined our veterinary receptionist team in June 2025.  Starting out as a Veterinary Care Assistant in local practice at the age of 18 and then gaining and utilising her VCA qualification for in-patient care, Emma later moved into a purely customer-facing role as a veterinary receptionist where she remained for 5 years. In 2023, she took a job as an audit coordinator for a pharmaceutical stock taking company but, missing the veterinary buzz, started looking for jobs back as a veterinary receptionist and we’re delighted she did! Emma thrives at multi-tasking, loves working with people, has a great understanding of veterinary front of house activity and has useful knowledge of the more clinical side of practice life. She also comes highly recommended, as she and our nurse Rachael Leonard used to be colleagues before coming here! 

Clare Smith

Clare joined the team in February 2024, and brings a wealth of customer-facing, people management and organisational experience to her receptionist role at 387 Vets. Her team leader position within the Cooperative Food Group where she has worked for 12 years included responsibility for day to day operations in store, managing team on site, liaison with senior team off-site to improve store efficiencies and organising stock takes as well as offering customer and front of house support. Clare has also worked as a pub Landlady, so has great people skills and loves getting to know people. And in the 1990s, she spent 7 years as a veterinary receptionist in a small animal practice in Wolverhampton, so was already familiar with the demands and responsibilities involved in a veterinary receptionist’s role on acceptance of the position. We’re delighted Clare has chosen to return to the veterinary world!

Rachel Duncan

Although a co-director and behind the scenes from day one, Rachel officially joined the 387 team as Practice Manager in 2011. As well as undertaking the practice’s marketing, and helping to drive accreditation standards and new projects forwards, Rachel is particularly passionate about team and workplace wellbeing. She was the driving force behind 387 Veterinary Centre becoming the first vets in the UK to achieve Investors in People Platinum accreditation which the practice has proudly retained over the past three assessments. And Rachel’s passion for sharing team values, compassionate support and proactive personal development led to the practice winning an inaugural SPVS/ Mind Matters Wellbeing Award in 2017 and being highly commended again in 2019. She was delighted to be announced as winner of Practice Manager of the Year at the prestigious national Petplan Veterinary Awards in the same year. Shortlisted for Investors in People UK Employer of the Year in 2020 and 2024, Rachel continues to look at new ways to support and develop team and practice culture as it’s our people who make us who we are.

Jo Civil

RAMA RVR

Jo has been at 387 Vets since 2012 and has always been passionate about continuing to improve client experience at the practice. She holds a Customer Service Level 3 Award with the College of Animal Welfare, being awarded best course student, has completed vet receptionist-specific training to become a Registered Veterinary Receptionist with the British Veterinary Receptionist Association (BVRA) and is former winner of a prestigious Petplan Support Staff of the Year Award in recognition of her dedication and compassion. In 2021, Jo became a Registered Animal Medicines Advisor (RAMA) to help streamline our reception team dispensing and parasite advice service as well as officially becoming our Lead Receptionist. And in September 2022, with continued practice growth, Jo’s role evolved and she became our very first practice Operations Manager. Jo’s responsibilities include improving systems and efficiencies and facilitating the smooth day to day running of day-to-day practice to help us all to continue to deliver great customer and patient care.

Bethany Palmer

SQP

Beth has been a member of our team since September 2018. Prior to coming to here, Bethany worked in a similar role in a busy GP practice, dealing with health queries, making appointments and interacting with clients and handling concerns. Having graduated with a degree in Animal Behaviour and Welfare, coming to work in veterinary practice was the perfect combination of skills and knowledge. In 2021, Beth completed a Level 3 Nutrition Course with the Animal Training College, and has since studied to become a Suitable Qualified Person (SQP), all to help streamline reception desk efficiencies and better support pet owners. In 2023, Beth was appointed Lead Receptionist, coordinating reception desk activity. She returned from a maternity break in January 2025 and, whilst still a familiar face on reception, now performs a hybrid role also supporting our Operations Manager Jo with stock efficiencies. Bethany’s position as Customer Services and Operations Coordinator is a valuable new role as our practice and team continues to grow.