Going the extra mile to improve experience

Although Veterinary Nursing Awareness Month officially ended yesterday, we’re also devoting the first week in June to profiling our fabulous nurses and the amazing job they do. 

This is a particularly apt photo of our Registered Veterinary Nurse Rachael, which was used by the charity International Cat Care (ICC) to champion veterinary nurses during Veterinary Nursing Awareness Month. With an ISFM Advanced Certificate in Feline Behaviour and a deep passion for all things cats, Rachael is our nurse Cat Friendly Clinic Advocate. Her responsibilities in this role include ensuring our cat facilities meet the highest ICC Cat Friendly Clinic accreditation standards, that we continue to review how we can make in-practice experience better for cats, advising clients on feline wellbeing, signposting colleagues to relevant training and training new team members on our cat friendly policies. 

Rachael is also our clinical Dog Friendly Clinic advocate, as 387 Vets is an accredited Dog Friendly Clinic (DFC) with the Dogs Trust and British Veterinary Behaviour Association’s DFC scheme. Rachael’s responsibilities in this area are similar to her cat advocate role. Being dog friendly means looking at ways we can reduce stress and improve wellbeing for canines on vet visits, from being aware of and avoiding situation stacking, responding accordingly to behavioural signals and employing low stress handling techniques to running a variety of clinics that help improve canine confidence. 

If you feel your pet would benefit from stress reduction tips around vet visits, please get in touch! 

Categories: News
Published: 1, Jun, 2026